FAQ

Do you ship internationally?

Yes, we have worldwide shipping! But please be aware that you may be required to pay additional duty/customs fees depending on where you are ordering from. Check with your local customs office if you have any further questions. We are not responsible for any customs fees.

 

When will my order ship?

Processing plus shipping is usually 3 weeks.

Your order will ship within around 7 business days. But, if you place an order during a major launch/restock, please allow up to 14 business days for your order to ship. Shipping is usually 8-14 days.

*Business days refer to M-F and exclude national holidays.

If your order is urgent, please contact me on IG: sugarmilk.angel.

 

How can I track my order?

Once you place an order, you will receive either an email confirmation or text confirmation depending on what you selected at checkout, containing your order number. Once your order has shipped, you will receive tracking information through the same method you had received your order confirmation from.

 

What’s your return & exchange policy?

Returns and exchanges are not accepted due to limited inventory. But, if there is an issue with your order, please make sure to email support@sugarmilkangel.com within 10 days of delivery to fix any issues & concerns.